SHIPPING AND DELIVERY POLICY
Last updated: 31 August 2026
This Shipping and Delivery Policy applies to purchases made from Beauty of Scandinavian, operated by NordicExpo AB, Sweden.
1. SHIPPING FROM SWEDEN
All orders are prepared and shipped from Sweden.
We offer domestic and international delivery through selected postal and courier services, which may include:
We reserve the right to use an equivalent carrier or shipping service when reasonably necessary. This will not reduce any mandatory rights available to the customer.
2. ORDER PROCESSING
Orders are normally prepared for shipment within 1–4 business days after payment has been successfully received.
Processing may take longer during:
If an item becomes unavailable after an order has been placed, we will contact the customer to offer an appropriate replacement, refund or other suitable solution.
3. SHIPPING COSTS
Shipping costs are calculated according to factors such as:
Where a free-shipping promotion applies, Beauty of Scandinavian will select an appropriate standard shipping service unless otherwise stated in the offer.
4. ESTIMATED DELIVERY TIMES
Delivery times shown on our website or during checkout are estimates only and are not guaranteed unless a specific guaranteed service is expressly stated.
Estimated delivery times begin when the parcel is accepted by the shipping carrier, not when the order is placed.
Delivery may be affected by circumstances outside our reasonable control, including:
5. TRACKING INFORMATION
Tracking information will be provided when it is included with the selected shipping service.
Tracking may not update immediately after dispatch. It can take several business days for a parcel to receive its first scan or for tracking information to appear in the destination country.
For international postal shipments, tracking may be transferred to the destination country’s local postal service.
Customers are responsible for monitoring tracking information and responding promptly to delivery notices, customs requests or collection instructions.
6. DELIVERY ADDRESS
Customers must provide a complete and accurate delivery address when placing an order, including:
Please contact us immediately if an address needs to be corrected. We will try to update it, but changes cannot be guaranteed after an order has been prepared or dispatched.
Additional costs resulting from incorrect address information may be charged to the customer where permitted by law.
7. CUSTOMS, IMPORT DUTIES AND TAXES
International orders may be subject to import duties, taxes, customs charges, brokerage fees or other governmental charges imposed by the destination country.
Unless the website or checkout expressly states that these charges are included, they are the recipient’s responsibility and are not included in the product or shipping price.
For eligible destinations or shipping services where duties and customs-related charges are collected at checkout, this will be clearly indicated before payment.
Customs rules differ between countries and may change without notice. Customers are responsible for checking whether the products they order can legally be imported into their destination country.
Beauty of Scandinavian cannot guarantee that customs authorities will accept every cosmetic, skincare, fragrance, personal-care, liquid, aerosol or otherwise regulated product.
Customs authorities may open, inspect or hold shipments. Beauty of Scandinavian cannot control or prevent these procedures.
8. RESTRICTED PRODUCTS AND DESTINATIONS
Some beauty and personal-care products may be subject to postal, aviation, customs or carrier restrictions, particularly:
If we discover that a product cannot be legally or safely shipped to the selected destination, we will contact the customer and offer an appropriate solution, such as removing and refunding the restricted item, offering an alternative or cancelling the affected order.
9. TEMPERATURE-SENSITIVE PRODUCTS
Certain creams, balms, lip products, makeup and other cosmetics may be affected by extreme heat or cold during transportation.
Where available, customers may select protective packaging or faster delivery to reduce exposure time. These measures cannot guarantee continuous temperature control throughout transportation.
Customers should consider the weather conditions at the destination before ordering temperature-sensitive products.
Minor softening, separation or changes in appearance that do not affect the product’s safety, quality or intended function may not constitute shipping damage.
If a product arrives seriously damaged, leaking or unfit for use, please contact us promptly and provide clear photographs of the product, packaging and shipping box.
10. DAMAGED SHIPMENTS
Customers should inspect their order as soon as reasonably possible after delivery.
If a parcel or product arrives damaged, leaking or tampered with, please contact us promptly, preferably within 10 days after delivery, and provide:
The preferred 10-day reporting period helps us investigate the matter with the carrier but does not limit any mandatory statutory rights.
11. DELAYED OR LOST SHIPMENTS
If an order has not arrived within the expected delivery period, please contact us so that we can review the tracking information and, where available, request an investigation from the carrier.
Carrier investigations may take several days or weeks, particularly for international postal shipments.
A parcel will not be treated as lost solely because tracking has not been updated or the estimated delivery date has passed. A shipment is generally considered lost only after the carrier confirms the loss or after the applicable investigation period has expired.
If a shipment is officially confirmed as lost, we will provide an appropriate solution in accordance with the selected shipping service and applicable consumer law.
12. SHIPMENTS MARKED AS DELIVERED
If tracking shows that a parcel has been delivered but you cannot locate it, please check:
13. REFUSED OR UNCLAIMED SHIPMENTS
Customers are responsible for accepting or collecting their shipments and responding to carrier or customs notifications.
If a shipment is returned because:
Any refund will be calculated according to applicable law. Non-recoverable outbound shipping, return shipping, customs, handling or carrier charges may be deducted where legally permitted.
Opened, damaged, expired or unsealed cosmetics and hygiene products that can no longer be safely resold may not be refundable unless otherwise required by law.
Failing to accept or collect a parcel does not necessarily constitute a valid exercise of the statutory right of withdrawal.
14. RESHIPPING RETURNED ORDERS
If a parcel is returned because of an incorrect address, non-collection, refusal or another circumstance attributable to the customer, we may be able to resend it after it has been received and inspected.
The customer may be required to pay the new shipping cost and any applicable return or handling costs before reshipment, where permitted by law.
Reshipment is subject to product condition, shelf life, carrier availability and applicable import restrictions.
15. SPLIT SHIPMENTS
An order may occasionally be delivered in more than one parcel due to product availability, parcel-weight limitations, transportation restrictions or operational requirements.
When an order is divided into multiple parcels, separate tracking numbers may be provided.
Unless otherwise communicated, the customer will not be charged an additional shipping fee when the decision to split an order is made by Beauty of Scandinavian after checkout.
16. ORDER CANCELLATIONS AND SHIPPING CHANGES
Please contact us immediately if you wish to cancel an order or change its shipping method.
We will try to accommodate the request, but changes or cancellations cannot be guaranteed after an order has been prepared, packed or transferred to the carrier.
Once an order has been dispatched, it cannot normally be stopped as a pre-shipment cancellation. Any applicable statutory right of withdrawal remains unaffected.
17. BUSINESS AND WHOLESALE ORDERS
Different shipping conditions, carrier arrangements and delivery responsibilities may apply to wholesale orders or purchases made by companies and other business customers.
Business customers should contact us before placing a large or wholesale order to confirm:
For questions about shipping, tracking, delivery restrictions or a delayed or damaged order, please contact:
Beauty of Scandinavian
Operated by NordicExpo AB
Organisation number: 559511-8547
Website: www.beautyofscandinavian.com
Email: [email protected]
Telephone: +46 (0)70 466 43 15
Sweden
Please include your order number in all correspondence.
Last updated: 31 August 2026
This Shipping and Delivery Policy applies to purchases made from Beauty of Scandinavian, operated by NordicExpo AB, Sweden.
1. SHIPPING FROM SWEDEN
All orders are prepared and shipped from Sweden.
We offer domestic and international delivery through selected postal and courier services, which may include:
- PostNord
- DHL
- FedEx
- Other suitable delivery partners
We reserve the right to use an equivalent carrier or shipping service when reasonably necessary. This will not reduce any mandatory rights available to the customer.
2. ORDER PROCESSING
Orders are normally prepared for shipment within 1–4 business days after payment has been successfully received.
Processing may take longer during:
- Weekends and Swedish public holidays
- Promotional campaigns and periods of high demand
- Severe weather or transportation disruptions
- Product availability checks
- Address or payment verification
- Customs-document preparation
If an item becomes unavailable after an order has been placed, we will contact the customer to offer an appropriate replacement, refund or other suitable solution.
3. SHIPPING COSTS
Shipping costs are calculated according to factors such as:
- Destination country
- Parcel weight and dimensions
- Selected carrier and service
- Product type and transportation restrictions
- Applicable customs or import arrangements
Where a free-shipping promotion applies, Beauty of Scandinavian will select an appropriate standard shipping service unless otherwise stated in the offer.
4. ESTIMATED DELIVERY TIMES
Delivery times shown on our website or during checkout are estimates only and are not guaranteed unless a specific guaranteed service is expressly stated.
Estimated delivery times begin when the parcel is accepted by the shipping carrier, not when the order is placed.
Delivery may be affected by circumstances outside our reasonable control, including:
- Customs inspections and clearance procedures
- Carrier disruptions
- Weather conditions
- Public holidays
- Security inspections
- Local delivery conditions
- Incorrect or incomplete addresses
- Import restrictions
- Events of force majeure
5. TRACKING INFORMATION
Tracking information will be provided when it is included with the selected shipping service.
Tracking may not update immediately after dispatch. It can take several business days for a parcel to receive its first scan or for tracking information to appear in the destination country.
For international postal shipments, tracking may be transferred to the destination country’s local postal service.
Customers are responsible for monitoring tracking information and responding promptly to delivery notices, customs requests or collection instructions.
6. DELIVERY ADDRESS
Customers must provide a complete and accurate delivery address when placing an order, including:
- Recipient’s full name
- Street name and building number
- Apartment, unit or floor number, when applicable
- Postal or ZIP code
- City and country
- Valid telephone number
- Valid email address
Please contact us immediately if an address needs to be corrected. We will try to update it, but changes cannot be guaranteed after an order has been prepared or dispatched.
Additional costs resulting from incorrect address information may be charged to the customer where permitted by law.
7. CUSTOMS, IMPORT DUTIES AND TAXES
International orders may be subject to import duties, taxes, customs charges, brokerage fees or other governmental charges imposed by the destination country.
Unless the website or checkout expressly states that these charges are included, they are the recipient’s responsibility and are not included in the product or shipping price.
For eligible destinations or shipping services where duties and customs-related charges are collected at checkout, this will be clearly indicated before payment.
Customs rules differ between countries and may change without notice. Customers are responsible for checking whether the products they order can legally be imported into their destination country.
Beauty of Scandinavian cannot guarantee that customs authorities will accept every cosmetic, skincare, fragrance, personal-care, liquid, aerosol or otherwise regulated product.
Customs authorities may open, inspect or hold shipments. Beauty of Scandinavian cannot control or prevent these procedures.
8. RESTRICTED PRODUCTS AND DESTINATIONS
Some beauty and personal-care products may be subject to postal, aviation, customs or carrier restrictions, particularly:
- Perfumes and alcohol-based fragrances
- Aerosols and pressurised containers
- Nail polish and nail-polish remover
- Flammable liquids
- Products containing restricted ingredients
- Large quantities of liquids
- Certain intimate-care or regulated products
If we discover that a product cannot be legally or safely shipped to the selected destination, we will contact the customer and offer an appropriate solution, such as removing and refunding the restricted item, offering an alternative or cancelling the affected order.
9. TEMPERATURE-SENSITIVE PRODUCTS
Certain creams, balms, lip products, makeup and other cosmetics may be affected by extreme heat or cold during transportation.
Where available, customers may select protective packaging or faster delivery to reduce exposure time. These measures cannot guarantee continuous temperature control throughout transportation.
Customers should consider the weather conditions at the destination before ordering temperature-sensitive products.
Minor softening, separation or changes in appearance that do not affect the product’s safety, quality or intended function may not constitute shipping damage.
If a product arrives seriously damaged, leaking or unfit for use, please contact us promptly and provide clear photographs of the product, packaging and shipping box.
10. DAMAGED SHIPMENTS
Customers should inspect their order as soon as reasonably possible after delivery.
If a parcel or product arrives damaged, leaking or tampered with, please contact us promptly, preferably within 10 days after delivery, and provide:
- Your full name
- Your order number
- A description of the damage
- Photographs of the affected products
- Photographs of the shipping box
- Photographs of the internal packaging
- A photograph of the shipping label
- The batch number and expiry date, when relevant
The preferred 10-day reporting period helps us investigate the matter with the carrier but does not limit any mandatory statutory rights.
11. DELAYED OR LOST SHIPMENTS
If an order has not arrived within the expected delivery period, please contact us so that we can review the tracking information and, where available, request an investigation from the carrier.
Carrier investigations may take several days or weeks, particularly for international postal shipments.
A parcel will not be treated as lost solely because tracking has not been updated or the estimated delivery date has passed. A shipment is generally considered lost only after the carrier confirms the loss or after the applicable investigation period has expired.
If a shipment is officially confirmed as lost, we will provide an appropriate solution in accordance with the selected shipping service and applicable consumer law.
12. SHIPMENTS MARKED AS DELIVERED
If tracking shows that a parcel has been delivered but you cannot locate it, please check:
- Your mailbox and designated safe place
- Other members of your household
- Your neighbours or building reception
- Nearby carrier collection points
- The delivery address entered with the order
- The local postal or courier service
13. REFUSED OR UNCLAIMED SHIPMENTS
Customers are responsible for accepting or collecting their shipments and responding to carrier or customs notifications.
If a shipment is returned because:
- Delivery was refused
- The parcel was not collected
- The address was incorrect or incomplete
- The customer did not respond to the carrier
- Customs documentation or import charges were not completed
- Import restrictions prevented delivery
Any refund will be calculated according to applicable law. Non-recoverable outbound shipping, return shipping, customs, handling or carrier charges may be deducted where legally permitted.
Opened, damaged, expired or unsealed cosmetics and hygiene products that can no longer be safely resold may not be refundable unless otherwise required by law.
Failing to accept or collect a parcel does not necessarily constitute a valid exercise of the statutory right of withdrawal.
14. RESHIPPING RETURNED ORDERS
If a parcel is returned because of an incorrect address, non-collection, refusal or another circumstance attributable to the customer, we may be able to resend it after it has been received and inspected.
The customer may be required to pay the new shipping cost and any applicable return or handling costs before reshipment, where permitted by law.
Reshipment is subject to product condition, shelf life, carrier availability and applicable import restrictions.
15. SPLIT SHIPMENTS
An order may occasionally be delivered in more than one parcel due to product availability, parcel-weight limitations, transportation restrictions or operational requirements.
When an order is divided into multiple parcels, separate tracking numbers may be provided.
Unless otherwise communicated, the customer will not be charged an additional shipping fee when the decision to split an order is made by Beauty of Scandinavian after checkout.
16. ORDER CANCELLATIONS AND SHIPPING CHANGES
Please contact us immediately if you wish to cancel an order or change its shipping method.
We will try to accommodate the request, but changes or cancellations cannot be guaranteed after an order has been prepared, packed or transferred to the carrier.
Once an order has been dispatched, it cannot normally be stopped as a pre-shipment cancellation. Any applicable statutory right of withdrawal remains unaffected.
17. BUSINESS AND WHOLESALE ORDERS
Different shipping conditions, carrier arrangements and delivery responsibilities may apply to wholesale orders or purchases made by companies and other business customers.
Business customers should contact us before placing a large or wholesale order to confirm:
- Product availability
- Shipping method
- Delivery terms
- Customs responsibilities
- Insurance requirements
- Applicable commercial conditions
For questions about shipping, tracking, delivery restrictions or a delayed or damaged order, please contact:
Beauty of Scandinavian
Operated by NordicExpo AB
Organisation number: 559511-8547
Website: www.beautyofscandinavian.com
Email: [email protected]
Telephone: +46 (0)70 466 43 15
Sweden
Please include your order number in all correspondence.
RETURNS, REFUNDS AND ORDER CANCELLATION POLICY
**Last updated: 31 August 2026**
This policy applies to consumer purchases made from **Beauty of Scandinavian**, operated by **NordicExpo AB**, Sweden.
Nothing in this policy limits any mandatory consumer rights available under Swedish, European Union or other applicable consumer-protection laws.
## 1. COSMETICS, SKINCARE AND PERSONAL-CARE PRODUCTS
For health and hygiene reasons, cosmetics, skincare, haircare, fragrances, makeup, intimate-care products and other personal-care products cannot normally be returned after their protective seal has been broken.
A product may still be eligible for return if it is unopened, unused, complete and in its original sealed packaging, subject to the applicable right of withdrawal and consumer law.
The hygiene exception does not affect your right to make a claim if a product is:
* Incorrect
* Missing from your order
* Damaged upon delivery
* Defective, contaminated or unsafe
* Expired upon delivery
* Materially different from its description
Please review the product name, size, colour, shade, ingredients, usage instructions and warnings carefully before completing your order. Contact us before ordering if you need additional product information.
## 2. RIGHT OF WITHDRAWAL FOR EU AND EEA CUSTOMERS
Consumers in the European Union and European Economic Area generally have a statutory right to withdraw from an eligible online purchase within **14 days after receiving the goods**, without providing a reason.
This right may not apply to:
* Sealed cosmetics, skincare, hygiene or personal-care products after the protective seal has been broken
* Products that deteriorate or expire rapidly
* Personalised, specially ordered or specially prepared products
* Other products excluded from the right of withdrawal under applicable law
To exercise an applicable right of withdrawal, you must notify us clearly within the legal withdrawal period. Sending the goods back without first notifying us may not be sufficient.
Returned products must be unused, complete and, where applicable, in their original sealed packaging. You are responsible for handling the products carefully while they are in your possession.
Unless the products are incorrect, defective or damaged upon delivery, the customer is normally responsible for the direct cost of returning them.
When a valid withdrawal applies, refunds—including the cost of our least expensive standard delivery option, where required by law—will be processed according to applicable consumer law. Additional delivery costs resulting from the customer choosing a more expensive delivery method may not be refundable.
## 3. INCORRECT, MISSING, DAMAGED OR DEFECTIVE PRODUCTS
If your order arrives with an incorrect, missing, damaged, leaking, contaminated or defective product, please contact us as soon as possible, preferably within **10 days after delivery**.
Please provide:
* Your full name
* Your order number
* A clear description of the problem
* Clear photographs of the affected product
* Photographs of the shipping box and internal packaging
* A photograph of the shipping label, when relevant
* The product’s batch or lot number and expiry date, when available
Please keep the affected product and all original packaging until we have reviewed your claim. Do not dispose of or return the product before receiving instructions from us unless keeping it would present a health or safety concern.
After reviewing the claim, we may offer an appropriate remedy in accordance with applicable law, including:
* A replacement product
* A refund for the affected product
* A partial refund
* Store credit, if you agree
The preferred 10-day notification period helps us investigate the matter promptly but does not limit any statutory right to make a claim. Under Swedish consumer law, consumers may have the right to complain about an original defect for up to three years.
4. RETURN PROCEDURE
Before returning any product, please contact Beauty of Scandinavian and wait for return instructions. Products returned without prior notice may be delayed or may not be correctly identified.
Unless otherwise agreed, returned products must be:
Unused and complete
In their original packaging
Properly sealed, where applicable
Securely packaged to prevent damage during return transportation
The customer is responsible for using an appropriate return service and retaining proof of postage. We recommend using a trackable shipping service. Beauty of Scandinavian is not responsible for returned parcels that are lost or damaged before reaching us.
Return instructions and the applicable return address will be provided after the return request has been reviewed. Please do not send returns to an address shown on the website without receiving confirmation from us.
When the returned product has been received and inspected, we will notify the customer and process any applicable refund according to this policy and mandatory consumer law.
After inserting it, keep the following heading as:
5. COLOURS, SHADES, SCENTS AND PRODUCT APPEARANCE
We make reasonable efforts to display product colours, shades and packaging accurately. However, the appearance of a product may vary slightly because of screen settings, lighting, photography, natural ingredient variations or manufacturer packaging updates.
A minor colour, scent, texture or packaging variation that does not affect the product’s identity, safety or intended use may not qualify as a defect.
Please select makeup shades carefully before ordering. A correctly supplied shade normally cannot be returned after its hygiene seal has been broken merely because it does not match the customer’s skin tone or personal preference.
6. TEMPERATURE-SENSITIVE PRODUCTS
Certain cosmetics, creams, balms, lip products and other beauty products may be affected by extreme heat or cold during transportation.
Where available, customers may select protective packaging or express delivery to reduce exposure time. These measures cannot guarantee continuous temperature control throughout international transportation.
Minor softening, separation or changes in appearance that do not affect the product’s safety or function may not qualify as a defect. Claims involving serious temperature damage will be assessed individually according to the product, shipping method, weather conditions, selected packaging and condition upon delivery.
Please contact us promptly and provide clear photographs if a product arrives seriously damaged, leaking or unfit for its intended use.
7. LOST OR DELAYED SHIPMENTS
Estimated delivery times are provided as guidance and are not guaranteed. Customs processing, carrier delays, weather conditions, public holidays, security inspections and other circumstances outside our reasonable control may affect delivery.
A delayed shipment is not automatically considered lost. If your order has not arrived within the expected delivery period, please contact us so that we can review the tracking information and, where available, open an investigation with the carrier.
If a shipment is officially confirmed as lost, we will handle the matter according to applicable consumer law and the conditions of the selected shipping service.
If tracking shows that a shipment has been delivered but you cannot locate it, please check:
Your mailbox and designated delivery location
Other members of your household
Your neighbours or building reception
Any carrier collection point
The local delivery carrier
We will provide reasonable assistance using the tracking and delivery information available to us.
8. REFUSED AND UNCLAIMED SHIPMENTS
The customer is responsible for providing a complete and accurate delivery address, monitoring the shipment and collecting it when required.
If an order is returned to us because:
The delivery address was incorrect or incomplete
Delivery was refused
The shipment was not collected
The customer did not respond to the carrier or customs authority
Required import charges were not paid
Import restrictions prevented delivery
we will contact the customer after receiving and inspecting the returned shipment.
Any refund will be calculated in accordance with applicable law. Where legally permitted, non-recoverable outbound shipping, return shipping, customs, carrier or handling costs may be deducted.
Opened, damaged or unsealed cosmetics and hygiene products that can no longer be safely resold may not be refundable unless otherwise required by law
Failure to collect or accept a shipment does not necessarily constitute a valid exercise of the statutory right of withdrawal. Customers wishing to withdraw from a purchase should notify us clearly.
9. CUSTOMS, DUTIES AND IMPORT RESTRICTIONS
Customers are responsible for checking whether the cosmetics, skincare products, fragrances, aerosols, liquids or other regulated products they order may legally be imported into the destination country.
Import duties, taxes, customs charges and clearance fees are normally the recipient’s responsibility unless the website or checkout specifically states that these charges are included.
For eligible United States orders where duties and customs-related charges are included at checkout, the amount paid at checkout is intended to cover those charges, and no additional import payment should normally be required upon delivery.
We cannot guarantee that customs authorities will accept every cosmetic, personal-care, fragrance, aerosol, liquid or regulated product. Please contact your local customs authority before ordering if you are uncertain.
Customs authorities may open and inspect packages. Such inspections are outside our reasonable control.
10. ORDER CANCELLATIONS AND CHANGES
Please contact us immediately if you wish to cancel or change an order.
We will try to accommodate your request, but we cannot guarantee that an order can be changed or stopped after it has been prepared, packed or transferred to the shipping carrier.
If an order has already been dispatched, it cannot be stopped as a normal pre-shipment cancellation. Any applicable statutory right of withdrawal or right to make a claim remains unaffected.
If cancellation is possible before dispatch, the refund will be returned to the original payment method unless otherwise agreed.
11. REFUND PROCESSING
Approved refunds will be issued to the original payment method unless otherwise agreed.
We may withhold a withdrawal refund until we have received the returned products or the customer provides evidence that they have sent them back, where permitted by law.
The time required for the refund to appear depends on the payment provider, card issuer or bank. After we issue a refund, additional processing time may be required before it appears in the customer’s account.
Original and return shipping costs will be refunded only where required by applicable law or when the return results from an error for which we are responsible.
12. BUSINESS CUSTOMERS
The statutory consumer rights described in this policy apply to purchases made by consumers. Different terms may apply to wholesale orders and purchases made by companies, retailers or other business customers.
Please contact us before placing a wholesale or business order if you require information about the applicable commercial terms.
13. CONTACT US
To request assistance with a return, withdrawal, refund, damaged product, product-safety concern or order cancellation, please contact:
Beauty of Scandinavian
Operated by NordicExpo AB
Organisation number: 559511-8547
Email: [email protected]
Telephone: +46 (0)70 466 43 15
Website: www.beautyofscandinavian.com
Sweden
Please include your order number in all correspondence.
**Last updated: 31 August 2026**
This policy applies to consumer purchases made from **Beauty of Scandinavian**, operated by **NordicExpo AB**, Sweden.
Nothing in this policy limits any mandatory consumer rights available under Swedish, European Union or other applicable consumer-protection laws.
## 1. COSMETICS, SKINCARE AND PERSONAL-CARE PRODUCTS
For health and hygiene reasons, cosmetics, skincare, haircare, fragrances, makeup, intimate-care products and other personal-care products cannot normally be returned after their protective seal has been broken.
A product may still be eligible for return if it is unopened, unused, complete and in its original sealed packaging, subject to the applicable right of withdrawal and consumer law.
The hygiene exception does not affect your right to make a claim if a product is:
* Incorrect
* Missing from your order
* Damaged upon delivery
* Defective, contaminated or unsafe
* Expired upon delivery
* Materially different from its description
Please review the product name, size, colour, shade, ingredients, usage instructions and warnings carefully before completing your order. Contact us before ordering if you need additional product information.
## 2. RIGHT OF WITHDRAWAL FOR EU AND EEA CUSTOMERS
Consumers in the European Union and European Economic Area generally have a statutory right to withdraw from an eligible online purchase within **14 days after receiving the goods**, without providing a reason.
This right may not apply to:
* Sealed cosmetics, skincare, hygiene or personal-care products after the protective seal has been broken
* Products that deteriorate or expire rapidly
* Personalised, specially ordered or specially prepared products
* Other products excluded from the right of withdrawal under applicable law
To exercise an applicable right of withdrawal, you must notify us clearly within the legal withdrawal period. Sending the goods back without first notifying us may not be sufficient.
Returned products must be unused, complete and, where applicable, in their original sealed packaging. You are responsible for handling the products carefully while they are in your possession.
Unless the products are incorrect, defective or damaged upon delivery, the customer is normally responsible for the direct cost of returning them.
When a valid withdrawal applies, refunds—including the cost of our least expensive standard delivery option, where required by law—will be processed according to applicable consumer law. Additional delivery costs resulting from the customer choosing a more expensive delivery method may not be refundable.
## 3. INCORRECT, MISSING, DAMAGED OR DEFECTIVE PRODUCTS
If your order arrives with an incorrect, missing, damaged, leaking, contaminated or defective product, please contact us as soon as possible, preferably within **10 days after delivery**.
Please provide:
* Your full name
* Your order number
* A clear description of the problem
* Clear photographs of the affected product
* Photographs of the shipping box and internal packaging
* A photograph of the shipping label, when relevant
* The product’s batch or lot number and expiry date, when available
Please keep the affected product and all original packaging until we have reviewed your claim. Do not dispose of or return the product before receiving instructions from us unless keeping it would present a health or safety concern.
After reviewing the claim, we may offer an appropriate remedy in accordance with applicable law, including:
* A replacement product
* A refund for the affected product
* A partial refund
* Store credit, if you agree
The preferred 10-day notification period helps us investigate the matter promptly but does not limit any statutory right to make a claim. Under Swedish consumer law, consumers may have the right to complain about an original defect for up to three years.
4. RETURN PROCEDURE
Before returning any product, please contact Beauty of Scandinavian and wait for return instructions. Products returned without prior notice may be delayed or may not be correctly identified.
Unless otherwise agreed, returned products must be:
Unused and complete
In their original packaging
Properly sealed, where applicable
Securely packaged to prevent damage during return transportation
The customer is responsible for using an appropriate return service and retaining proof of postage. We recommend using a trackable shipping service. Beauty of Scandinavian is not responsible for returned parcels that are lost or damaged before reaching us.
Return instructions and the applicable return address will be provided after the return request has been reviewed. Please do not send returns to an address shown on the website without receiving confirmation from us.
When the returned product has been received and inspected, we will notify the customer and process any applicable refund according to this policy and mandatory consumer law.
After inserting it, keep the following heading as:
5. COLOURS, SHADES, SCENTS AND PRODUCT APPEARANCE
We make reasonable efforts to display product colours, shades and packaging accurately. However, the appearance of a product may vary slightly because of screen settings, lighting, photography, natural ingredient variations or manufacturer packaging updates.
A minor colour, scent, texture or packaging variation that does not affect the product’s identity, safety or intended use may not qualify as a defect.
Please select makeup shades carefully before ordering. A correctly supplied shade normally cannot be returned after its hygiene seal has been broken merely because it does not match the customer’s skin tone or personal preference.
6. TEMPERATURE-SENSITIVE PRODUCTS
Certain cosmetics, creams, balms, lip products and other beauty products may be affected by extreme heat or cold during transportation.
Where available, customers may select protective packaging or express delivery to reduce exposure time. These measures cannot guarantee continuous temperature control throughout international transportation.
Minor softening, separation or changes in appearance that do not affect the product’s safety or function may not qualify as a defect. Claims involving serious temperature damage will be assessed individually according to the product, shipping method, weather conditions, selected packaging and condition upon delivery.
Please contact us promptly and provide clear photographs if a product arrives seriously damaged, leaking or unfit for its intended use.
7. LOST OR DELAYED SHIPMENTS
Estimated delivery times are provided as guidance and are not guaranteed. Customs processing, carrier delays, weather conditions, public holidays, security inspections and other circumstances outside our reasonable control may affect delivery.
A delayed shipment is not automatically considered lost. If your order has not arrived within the expected delivery period, please contact us so that we can review the tracking information and, where available, open an investigation with the carrier.
If a shipment is officially confirmed as lost, we will handle the matter according to applicable consumer law and the conditions of the selected shipping service.
If tracking shows that a shipment has been delivered but you cannot locate it, please check:
Your mailbox and designated delivery location
Other members of your household
Your neighbours or building reception
Any carrier collection point
The local delivery carrier
We will provide reasonable assistance using the tracking and delivery information available to us.
8. REFUSED AND UNCLAIMED SHIPMENTS
The customer is responsible for providing a complete and accurate delivery address, monitoring the shipment and collecting it when required.
If an order is returned to us because:
The delivery address was incorrect or incomplete
Delivery was refused
The shipment was not collected
The customer did not respond to the carrier or customs authority
Required import charges were not paid
Import restrictions prevented delivery
we will contact the customer after receiving and inspecting the returned shipment.
Any refund will be calculated in accordance with applicable law. Where legally permitted, non-recoverable outbound shipping, return shipping, customs, carrier or handling costs may be deducted.
Opened, damaged or unsealed cosmetics and hygiene products that can no longer be safely resold may not be refundable unless otherwise required by law
Failure to collect or accept a shipment does not necessarily constitute a valid exercise of the statutory right of withdrawal. Customers wishing to withdraw from a purchase should notify us clearly.
9. CUSTOMS, DUTIES AND IMPORT RESTRICTIONS
Customers are responsible for checking whether the cosmetics, skincare products, fragrances, aerosols, liquids or other regulated products they order may legally be imported into the destination country.
Import duties, taxes, customs charges and clearance fees are normally the recipient’s responsibility unless the website or checkout specifically states that these charges are included.
For eligible United States orders where duties and customs-related charges are included at checkout, the amount paid at checkout is intended to cover those charges, and no additional import payment should normally be required upon delivery.
We cannot guarantee that customs authorities will accept every cosmetic, personal-care, fragrance, aerosol, liquid or regulated product. Please contact your local customs authority before ordering if you are uncertain.
Customs authorities may open and inspect packages. Such inspections are outside our reasonable control.
10. ORDER CANCELLATIONS AND CHANGES
Please contact us immediately if you wish to cancel or change an order.
We will try to accommodate your request, but we cannot guarantee that an order can be changed or stopped after it has been prepared, packed or transferred to the shipping carrier.
If an order has already been dispatched, it cannot be stopped as a normal pre-shipment cancellation. Any applicable statutory right of withdrawal or right to make a claim remains unaffected.
If cancellation is possible before dispatch, the refund will be returned to the original payment method unless otherwise agreed.
11. REFUND PROCESSING
Approved refunds will be issued to the original payment method unless otherwise agreed.
We may withhold a withdrawal refund until we have received the returned products or the customer provides evidence that they have sent them back, where permitted by law.
The time required for the refund to appear depends on the payment provider, card issuer or bank. After we issue a refund, additional processing time may be required before it appears in the customer’s account.
Original and return shipping costs will be refunded only where required by applicable law or when the return results from an error for which we are responsible.
12. BUSINESS CUSTOMERS
The statutory consumer rights described in this policy apply to purchases made by consumers. Different terms may apply to wholesale orders and purchases made by companies, retailers or other business customers.
Please contact us before placing a wholesale or business order if you require information about the applicable commercial terms.
13. CONTACT US
To request assistance with a return, withdrawal, refund, damaged product, product-safety concern or order cancellation, please contact:
Beauty of Scandinavian
Operated by NordicExpo AB
Organisation number: 559511-8547
Email: [email protected]
Telephone: +46 (0)70 466 43 15
Website: www.beautyofscandinavian.com
Sweden
Please include your order number in all correspondence.