1. What is Beauty of Scandinavian?
Beauty of Scandinavian is an online store offering carefully selected skincare, cosmetics, haircare, personal-care and wellness products from trusted Scandinavian and international brands. The store is operated by NordicExpo AB in Sweden.
2. Are your products genuine?
Yes. We sell only genuine products obtained from established retailers, pharmacies, distributors and trusted suppliers. We do not sell counterfeit or imitation products.
3. Where are orders prepared and shipped from?
All orders are carefully prepared, packed and shipped directly from Sweden.
4. Do you ship internationally?
Yes. We ship to customers in many countries worldwide using PostNord, DHL or FedEx. Available shipping methods depend on the destination, parcel weight and product type.
5. How long does delivery normally take?
Estimated delivery times vary by destination and shipping method:
- Sweden: approximately 1–4 business days
- European Union: approximately 3–10 business days
- Other European countries: approximately 5–14 business days
- United States and Canada: approximately 5–15 business days
- Middle East, Asia and Australia: approximately 7–21 business days
6. How can I track my order?
If your chosen shipping service includes tracking, we will send the tracking number by email after dispatch. Tracking information may take up to 24–48 hours to appear after the shipment is registered.
7. Are U.S. import duties included?
For U.S. orders, applicable import duties and customs-related charges are collected or covered by us unless otherwise stated at checkout. The amount paid at checkout is normally the final amount, with no additional import charges due upon delivery.
8. Will I pay customs charges in other countries?
Import duties, VAT, taxes and customs-clearance charges may apply depending on your destination. Unless otherwise stated at checkout, these charges are normally the customer’s responsibility.
9. Which payment methods do you accept?
We accept secure card payments and PayPal. The payment methods available to you will be displayed during checkout.
10. Is it safe to pay through your website?
Yes. Payments are processed securely through established payment providers. Beauty of Scandinavian does not directly store your complete card information.
11. Can I change or cancel my order?
Please contact us as quickly as possible. We may be able to change or cancel an order before it has been processed or shipped. Once an order has been dispatched, it cannot normally be changed or cancelled.
12. What happens if an item is unavailable?
If an ordered item is unavailable, we will contact you and offer a suitable replacement, store credit or a refund for the unavailable item. We will not send a replacement without your agreement.
13. Can I return a product?
Eligible unopened and unused non-perishable products may be returned in accordance with our Returns, Refunds and Order Cancellation Policy. For health and hygiene reasons, some opened cosmetics, personal-care products, intimate-care products and sealed goods cannot be returned.
14. What should I do if my order arrives damaged?
Contact us promptly and provide your order number, a description of the damage, and clear photographs of the parcel, packaging, shipping label and damaged products. Please keep all packaging until the claim has been reviewed.
15. What should I do if an item is missing or incorrect?
Please contact us as soon as possible with your order number and photographs of the products and packaging you received. We will investigate the issue and help you with an appropriate solution.
16. Can you guarantee that product packaging will look exactly like the website image?
Manufacturers may update packaging, labels or product designs without notice. You may therefore receive updated packaging, but the product type, size and essential characteristics should remain as described unless otherwise stated.
17. Where can I find product ingredients and usage instructions?
Available ingredients and product information are shown on individual product pages whenever possible. Always read the label and instructions on the product before use, as manufacturers may update formulations.
18. What should I do if I have sensitive skin or allergies?
Carefully review the complete ingredient list before using a product. We recommend performing a small patch test when appropriate. Stop using the product if irritation occurs and seek advice from a qualified healthcare professional if necessary.
19. Do you sell medicines or health-related products?
We offer selected personal-care, wellness and health-related products. Availability and shipping eligibility depend on the product and destination country. Customers are responsible for checking whether a product can legally be imported and used in their country.
20. How can I contact customer service?
Please use our Contact Us page or email our customer-service team. Include your order number when contacting us about an existing order so that we can assist you more quickly. We aim to respond as soon as possible during normal Swedish business days.